Terms & Conditions

1. Ordering and Acceptance

When you place an order through the Service, you are making an offer to purchase the selected items. Your order is accepted once we confirm it. We reserve the right to refuse or cancel any order — for example, if an item is unavailable, if there is an error in the price or description, if we cannot verify your details, or if the order is outside our delivery area or hours. You are responsible for making sure your order details (items, address, phone number, and timing) are correct before you submit.

2. Pricing and Taxes (HST)

All prices are shown in Canadian dollars (CAD). Applicable taxes, including Ontario HST (13%), are added to your order and shown at checkout. Prices, menu items, and availability may change at any time without notice. If a pricing error occurs, we may cancel the affected order and refund any amount charged.

3. Pickup and Delivery

You may choose pickup or delivery at checkout.

• Pickup orders are collected at our store in Unit 104B, 155 Main Street East, Grimsby, ON L3M 1P2. Please pick up your order at the selected time to enjoy it fresh.
• Delivery orders are fulfilled through our courier partner (Uber Direct). To deliver your order, we share your name, phone number, and delivery address with the courier. Delivery is available only within our serviceable area, and a delivery fee and/or minimum order amount may apply; any such fee or minimum is shown at checkout before you pay.

Quoted preparation and delivery times are estimates and are not guaranteed. Delays can occur due to demand, weather, traffic, or courier availability. It is your responsibility to provide an accurate, accessible delivery address and to be available to receive your order.

4. Order Changes, Cancellations, and Refunds

Because food is prepared fresh and to order, we may not be able to change or cancel an order once preparation has begun. If you need to change or cancel an order, contact us as soon as possible at (905) 945-4544 or support@thepizzahouses.ca. If there is a problem with your order — such as a missing or incorrect item — please contact us promptly and we will work to make it right, which may include a remake, credit, or refund at our discretion. Approved refunds are issued to the original payment method.

5. Loyalty Rewards

We may offer a loyalty rewards program. Rewards and points have no cash value, are non-transferable, and cannot be exchanged for cash. We may change, suspend, or end the rewards program, or adjust how points are earned or redeemed, at any time. Rewards obtained through fraud, error, or abuse may be revoked.

6. Promo Codes

Promo codes and discounts are subject to their specific terms, including any minimum order, expiry date, eligible items, and usage limits. Unless stated otherwise, promo codes cannot be combined, have no cash value, and may be withdrawn or changed at any time. We may refuse or reverse a discount applied through error or misuse.

7. Allergens and Food Safety

Our food is prepared in a kitchen that handles common allergens, including wheat/gluten, dairy, eggs, soy, nuts, and others. We cannot guarantee that any item is free from allergens or from cross-contact. If you have a food allergy or dietary restriction, please contact us before ordering, and order at your own discretion. You are responsible for properly storing and handling food after you receive it.

8. Accounts and Acceptable Use

If you create an account, you are responsible for keeping your login credentials confidential and for all activity under your account. You agree to provide accurate information and to keep it up to date. You agree not to misuse the Service — for example, by attempting to gain unauthorized access, interfering with its operation, placing fraudulent orders, or using it for any unlawful purpose. We may suspend or terminate accounts that violate these Terms.

9. Intellectual Property

All content on the Service — including the name “The Pizza House,” our logo, menu descriptions, images, text, and design — is owned by us or our licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or use our content without our prior written permission, except as needed to use the Service for its intended purpose.

10. Limitation of Liability

The Service and our products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service or from any order. Nothing in these Terms limits liability that cannot be limited under applicable law. Where liability cannot be excluded, our total liability is limited to the amount you paid for the order giving rise to the claim.

11. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-laws principles. Any dispute relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Service after an update means you accept the revised Terms.

13. Contact Us

Questions about these Terms? Contact:

The Pizza House
Unit 104B, 155 Main Street East
Grimsby, ON L3M 1P2, Canada
Phone: (905) 945-4544
Email: support@thepizzahouses.ca